1. Overview
We want you to be fully satisfied with your purchase from the Black Coffee Weekender merchandise store. This policy outlines your rights and our procedures for returns, exchanges, and refunds in accordance with South African consumer law.
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2. Returns Eligibility
We accept returns for exchange or store credit under the following conditions:
• A return request is submitted within 7 days of delivery
• The item is unworn, unused, and unwashed
• The item is returned in its original condition with all tags and packaging intact
• Proof of purchase is provided
Please note:
• Return shipping costs are the responsibility of the customer.
• Refunds for change-of-mind purchases are issued as store credit or exchange only
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3. Online Orders (Cooling-Off Period)
For online purchases, you may cancel your order within 7 days of delivery for any reason.
• Items must be returned in original condition
• A refund will be processed excluding delivery costs
• Return shipping remains the responsibility of the customer
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4. Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, you are entitled to:
• A full refund, OR
• A replacement
Conditions:
• Issues should be reported within 7 days of delivery
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5. Non-Returnable Items
We do not accept returns on:
• Worn, used, or washed garments
• Items without original tags or packaging
• Items damaged after delivery due to misuse
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6. Refunds
Once your return has been received and inspected:
• Approved refunds will be processed within 5–12 business days
• Refunds will be issued via the original payment method (where applicable)
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7. Return Process
To initiate a return:
1. Email: soniclennonbloom@gmail.com
2. Include the following:
• Order number
• Reason for return
• Photos (if item is defective or incorrect)
3. Our team will provide return instructions
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8. Contact
For any questions or assistance:
📧 soniclennonbloom@gmail.com
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Black Coffee Weekender reserves the right to refuse returns that do not meet the above conditions.
